@CRM/GRC :
CRM : Customer Relationship Management.
"The process and technologies enabling enterprises to develop the satisfaction of their clients and their own benefits while diminishing their costs."
Clients and prospective clients who ask for price quotations are until now an untapped potential source of business for travel agencies.
This "CRM" software records purchase habits, interests, client feedback (including degree of satisfactino in trips organized by your agency as well as suggestions for future trips, etc ) and can be re-used to the advantage of everyone at a business
Clients & Prospects :
Management Clients & Prospects : Tracks Requests, Future Trips
"75% of prospects ot clients are never called back after having asked for a price quotation !"
Solution Visual Tourisme = Track requests for quotation and sales rates by agent automatically. Available on PC & GDS.
Re-contact clients upon their return
- Systematically re-contact clients upon their return
- Be informed of the degree of satisfaction
- Have the choice when to contact the client.
Travel Books :
Travel Books Management :
- 30% of TO send the customer's travel books at the last moment.
- For every 1,000 booking this means 1,000 phone calls that "pollute" your time until the travel book has been delivered.
- Solution Visual Tourism = Management of travel books.
- Automized sending of letters to clients
- Automized sendind of faxes or e-mails to our operators.
- Reduction of "parasite" phone calls. Reduction of telephone bills.
|
Letters/@Mailings :
Letters and @Mailings Automatic or at pre-programmed dates.
- Automized mailings by pre-programmed dates
- Automized letters and mailings by fixed dates
- Automized letters and mailings by pre-selected:
Mailings, @Mailings, SMS messages by batches :
- Theme: cruise, archeology, golf, spa, etc...
- Montant: amount : depending on clients.
- Dates: dates usual departure dates of clients
- TO: depending on the tour operator to announce destinations or the arrival of new brochures.
- Wish a happy birthday to every member of the family.
- Suggest a getaway or long weekend.
@SMS :
Mailing @SMS.
"More the 38 million french citizens have a cell phone. 6 billion SMS messages have been exchanged in the year 2002 alone!"
- The sending of SMS by "theme" or selection to inform clients or prospects about the latest promotions, strikes or informaing them that new brochures have arrived at the agency.
- Sending of pre-dated SMS messages to wish happy anniversaries, holidays or special offers...
- Reducing costs of telephone bills.
- An advanced degree of personalization.
|
